For fast and easy returns, please keep your receipt.
Online Return Policy
Our ultimate goal is for you to be completely satisfied with
your purchase from OSH. If for any reason you are not satisfied, simply return
your purchase within 90 days of your purchase to your local OSH store or send
it back. If you are not satisfied with your purchase after this time period,
please let us know. Your satisfaction is important to OSH.
Shipped Merchandise Returns/Exchanges
If you are returning merchandise in new, unused condition,
contact us within 90 days from receipt. Contact us at (408) 281-3500. One of our
customer service representatives will provide you with simple instructions for
returning the item. Please have the original packing slip and the receipt ready
when you call. A copy of both the packing slip and receipt must accompany all
returns and product must be in its original packaging. A replacement item will
be shipped to you once the item being returned has been received. For returns
with an original sales receipt and packing slip within 90 days of purchase, we
will credit the original credit card used.
Damaged, Defective or Missing Merchandise
Please report items that are damaged, defective or missing
within 5 days of delivery to qualify for a no-charge pickup. Please note:
APO/FPO ship-to addresses are not eligible for no-charge pickup. Contact us at
(408) 281-3500.
Store Refunds, Returns and Exchanges
To return or exchange an item, you will be required to
present a valid ID (see below for the types of ID that we accept) that will be
recorded at the time of the return. Information from your ID will be retained
in a company-wide database for customer return activity that OSH and its affiliates
use to authorize returns. OSH reserves the right to limit returns or refuse
merchandise returns at any time.
For returns with an original sales receipt within 90 days of
purchase, we will:
- Refund
cash if your purchase was made with cash, check, or debit card.
- Credit
the original credit card used if your purchase was made with a credit card.
- Issue
Store Credit if your purchase was made with a Gift Card or Store Credit.
For returns with an original sales receipt after 90 days of
purchase, we will:
- Issue
a Store Credit for the original purchase amount.
For returns without an original sales receipt, we will:
- Look
up your receipt if you made your purchase in the past 90 days with a
credit card, debit card, or check.
- For
credit card purchases, we will credit your credit card. For debit card or
check purchases, we will refund cash.*
We accept the following ID's for returns: U.S. or Canadian
Driver's License, U.S. State ID, Canadian Province ID, U.S. Military ID,
Passport and U.S. Laser Visa.
*Note: Credit cards cannot be looked up for online purchases. Shipping charges are not refundable.
Effective September 2008
